Orders & Shipping policy
- Once your order has been placed, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.
- Dispatch of all the product(s) ordered, may or may not happen at the same time.
- The product(s) will be inspected and packaged prior to handing them over to our trusted delivery partners.
- Our delivery partners will bring the package to you as early as possible. In case, they are unable to reach the provided address or at a suitable time, they will contact you to resolve the issue.
- We dispatch most orders within ‘2’ business days (excluding bank and public holidays).
- A shipping charge of INR ‘99’ will be charged on all orders.
- YUGEN COSMETICS has not started international shipping at the moment.
YUGEN COSMETICS is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
How are the items packaged?
We pride ourselves on the quality of our packaging.
We place our products in high quality luxe boxes and thus cushion the product from impact. Each individual box is then placed in a compact shipping box, fit to size and there is no room for movement. We do not add any excessive packaging material to limit any wastage, and our boxes are specially made keeping in mind the reusability option.
Estimated Delivery Time: For all areas serviced by reputed couriers, the delivery time would be within ‘4’ to ‘5’ business days of shipping (business days exclude ‘bank’ and other public holidays). For other areas the products may take ‘5’-‘7’ days depending on location.
The delivery date displayed while placing the order i.e. on the Product Details, Cart, Checkout and Order Confirmation page and in the order confirmation email are tentative. It may change once the order is shipped. Post shipment of the order, an Estimated Delivery Date will be conveyed to you which will help you to keep a track of the shipment status of your order.
YUGEN COSMETICS ensures to provide a delightful customer experience by delivering the products as per the Estimated Delivery Date communicated as above, however, at times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which YUGEN COSMETICS is not liable and would request its users to cooperate. Also, YUGEN COSMETICS reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) to the customer.
How can you track your order?
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
Address Change: You can change the delivery address of your order only if the order is in Confirmed or Pending status and none of the item(s) purchased in the order are shipped. However, if there are any variations in the charges/taxes (if any) applied for the original delivery address used while placing the order v/s the delivery address to be updated, the request for updating the delivery address might not be accepted.
Does YUGEN COSMETICS ship outside India?
We are working on starting international delivery to many other countries, so stay tuned!